Shipping policy

Processing & Shipping

Ready-to-ship items have a 3 to 5 day processing time. Made-to-order, custom-made, and personalized items have a 4 to 6 week processing time unless otherwise stated on the listing. If you need something sooner please get in touch as expedited processing may be available depending on current projects.

I put great care into preparing every order and ship all packages through USPS once they have completed processing.

Please verify that your shipping address is correct before placing your order. Star Song Jewelry is not responsible for packages that are delayed, returned, or undeliverable due to an incorrect or incomplete shipping address provided at checkout. Please contact us as soon as possible if you need to update the shipping address after placing your order.

Once your order has been accepted and scanned by USPS, responsibility for the shipment transfers to the carrier. At that point, Star Song Jewelry has no control over shipping times, tracking updates, delivery delays, lost or stolen packages, or other issues that may occur during transit.

Because these matters are outside of our control, refunds or replacements will not be issued for packages that are lost, stolen, delayed, or otherwise mishandled by USPS. If you experience a delivery issue, we encourage you to contact USPS directly using your tracking number. We are happy to provide any shipping information needed to assist with your claim.