Refund policy
Returns & Refunds
I gladly accept returns on ready-to-ship or made-to-order items that are returned in their original, unworn condition and original packaging. Customers are responsible for all return shipping costs. If you're not completely satisfied with your item, you may request a return within 7 days of receiving your order. Once your return is approved, the item must be shipped back within 7 days.
If your order arrives damaged or you receive the wrong item, please contact me as soon as possible so I can make it right.
Custom & Personalized Items
Due to the unique nature of our products items that also have designations of custom-made, personalized, resized, or otherwise customized items are final sale and cannot be returned.
If you have any questions, special requests, or design changes for custom-made pieces please contact us before your order ships. We are happy to work with you to create a piece you'll love.
Refund Eligibility
To qualify for a refund, your item must be:
- Shipped within 7 days of return approval by Star Song Jewelry
- Unworn, unused, and in its original condition.
- Returned with all original tags and packaging.
- Accompanied by your receipt or other proof of purchase.
Once your return is received and inspected, we will notify you of the status of your refund. If an item is returned damaged, worn, or otherwise not in its original condition then a refund may not be issued. Approved refunds will be issued for the purchase price only to your original method of payment. Original shipping charges are non-refundable unless the return is due to our error or a defective item.